Avaya IP Office: Unable To Forward or Transfer Calls Externally

Problem Details: When trying to set a user's forward number through a handset, the option to save or complete the forward does not appear. Setting an internal extension works fine and can be set, but trying an external number does not. OR Setting a user's forward number through the IPO Config saves, but does not … Continue reading Avaya IP Office: Unable To Forward or Transfer Calls Externally

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Avaya IP Office: 3641/3645 Randomly Powering Off

Affected Kit: Avaya 3641 and 3645 (Spectralink/Polycom 8020 and 8030) wireless handsets Problem Details: Handsets appear to randomly power off, even when fully charged. Cause: Likely caused by loose or damaged connectors from the battery pack to the connectors inside the phone itself. Can be caused through general age of the handset, improper cleaning and … Continue reading Avaya IP Office: 3641/3645 Randomly Powering Off

ShoreTel Connect: SQL Injection Vulnerability

Version(s) Affected: This issue affects all Connect builds from 21.70.2173.0 to 21.79.4313.0 but does not affect any ShoreTel 14.2 or earlier builds. Problem Details: ShoreTel have released a product bulletin (PB 16054) which details a problem with ShoreTel Connect builds 21.79.4313.0 or earlier that have a deployment of ShoreTel Conferencing, that are vulnerable to SQL … Continue reading ShoreTel Connect: SQL Injection Vulnerability

Avaya IP Office: LVM Greeting Utility Errors In Conversion

Problem Details: When using the LVM Greeting Utility within IP Office Manager to convert files ready for upload, it reports the following error: Errors in conversion - please see the output.log file Cause: This¬†is caused by insufficient user rights when installing/running Manager. Solution: Run As Administrator when doing the initial install of IP Office Manager … Continue reading Avaya IP Office: LVM Greeting Utility Errors In Conversion

Avaya IP Office Release 9.1 Service Pack 6 (R9.1.6)

Avaya have officially released Service Pack 6 for Release 9.1 of IP Office. R9.1.6 includes many fixes for issues such as the "Realm=LIBWWW-UNKNOWN" message that is displayed on 1600 series telephones during start up on R9.1 and fixes problems with Hunt Group membership in SCN environments. It also includes a SoftConsole fix for the¬†voicemail transfer … Continue reading Avaya IP Office Release 9.1 Service Pack 6 (R9.1.6)