Avaya IP Office: Certificate Will Expire In XXX Days

Problem Details: When logging in to Manager you are presented with the following error message: "The security certificate will expire in XXX days." You may also see error messages appear on the screens of some 9600 series handsets. Cause: When an IP500 V2 system is first booted and doesn't have a time reference, it will … Continue reading Avaya IP Office: Certificate Will Expire In XXX Days

Avaya IP Office: Unable To Access Contact Recorder Using HTTP

Problem Details: When trying to access Contact Recorder via HTTP, you are presented with a browser warning and are unable to proceed. Cause: This is most likely caused by the following setting being changed under: System | Manage Users If the setting for Allow Unencrypted (HTTP) Access? is set to No then this is likely the … Continue reading Avaya IP Office: Unable To Access Contact Recorder Using HTTP

Avaya IP Office: Migrating ContactStore To A New Server

Introduction This How-To covers the migration of a ContactStore installation onto a new server. Steps: 1: Backup the ContactStore Database To backup the ContactStore database, you need to use the following command line procedure: Log on to the ContactStore server and open a command prompt window Change the directory to the \bin folder in the ContactStore installation … Continue reading Avaya IP Office: Migrating ContactStore To A New Server

Avaya IP Office: Reset Contact Recorder Administrator Password

Introduction This How-To covers the reset of the Contact Recorder Administrator’s Password if you have forgotten/don’t know the password. Please note this will only work with ContactRecorder, not ContactStore. For ContactStore password recovery steps please see our guide HERE. Steps: 1: Connect to the Contact Recorder Server Open PuTTY and connect to the IP Office Server Edition (or … Continue reading Avaya IP Office: Reset Contact Recorder Administrator Password

Avaya IP Office: Unable To Forward or Transfer Calls Externally

Problem Details: When trying to set a user's forward number through a handset, the option to save or complete the forward does not appear. Setting an internal extension works fine and can be set, but trying an external number does not. OR Setting a user's forward number through the IPO Config saves, but does not … Continue reading Avaya IP Office: Unable To Forward or Transfer Calls Externally

Avaya IP Office: 3641/3645 Randomly Powering Off

Affected Kit: Avaya 3641 and 3645 (Spectralink/Polycom 8020 and 8030) wireless handsets Problem Details: Handsets appear to randomly power off, even when fully charged. Cause: Likely caused by loose or damaged connectors from the battery pack to the connectors inside the phone itself. Can be caused through general age of the handset, improper cleaning and … Continue reading Avaya IP Office: 3641/3645 Randomly Powering Off

Avaya IP Office: LVM Greeting Utility Errors In Conversion

Problem Details: When using the LVM Greeting Utility within IP Office Manager to convert files ready for upload, it reports the following error: Errors in conversion - please see the output.log file Cause: This is caused by insufficient user rights when installing/running Manager. Solution: Run As Administrator when doing the initial install of IP Office Manager … Continue reading Avaya IP Office: LVM Greeting Utility Errors In Conversion

Avaya IP Office Release 9.1 Service Pack 6 (R9.1.6)

Avaya have officially released Service Pack 6 for Release 9.1 of IP Office. R9.1.6 includes many fixes for issues such as the "Realm=LIBWWW-UNKNOWN" message that is displayed on 1600 series telephones during start up on R9.1 and fixes problems with Hunt Group membership in SCN environments. It also includes a SoftConsole fix for the voicemail transfer … Continue reading Avaya IP Office Release 9.1 Service Pack 6 (R9.1.6)

Avaya IP Office: Missed Hunt Group Calls Incorrectly Displayed In Call Log

Affected Version(s): R9.1.5 (possibly also affecting earlier builds of R9.1) Problem Details: Missed Hunt Group calls are showing in a user's call log, despite not being selected to show. Cause: This is caused by a bug in the R9.1.5 build. Solution: Upgrade to R9.1.5 (if not already running R9.1.5) and obtain the following patch from Avaya … Continue reading Avaya IP Office: Missed Hunt Group Calls Incorrectly Displayed In Call Log