Avaya IP Office – Custom Inbound Music On Hold

Introduction

This How-To covers setting up different inbound Music On Hold sources and can be applied at both the incoming call route and also on individual groups.

Steps:

1: Configure Custom Music On Hold File

Connect to the IP Office config and add in your additional Music On Hold files to be used:

System | Telephony | Tones & Music

Alternate Sources.PNG

2: Create/Amend Incoming Call Route or Group

Once the Music On Hold is configured in the config, you will then need to either create or modify your Incoming Call Route or Group to allow the different Music On Hold sources to play during an inbound call.

If you are doing this on the Incoming Call Route, go to the Standard tab, you need to change the Hold Music Source to your desired Music On Hold source configured in step 1. This is useful if you want every call to a specific number to have a different Music On Hold to the standard Music On Hold, for example in a multi tenanted system where different Hold Music is required.

If you are doing this on the Group, go to the Group tab and again, change the Hold Music Source to your desired Music On Hold source configured in step 1. This is useful when you want calls to a specific group to have a different Music On Hold to the standard Music On Hold, for example, when a call has gone through a menu, reaching a group which wants different Hold Music to the rest of the company.

Conclusion

Save the config back to the system and if you have added in a new Music On Hold alternate source, you will also need to reboot the system for it to pick the file up from the Manager folder. This should now play the different Hold Music sources on inbound calls.

As of R9.1, you have the following alternate options of Hold Music:

  • WAV: To specify a wav file, enter WAV: followed by the file name. Playback resumes from where it left off the last time.

  • XTN: Any analog extension. Not applicable to Linux systems.

  • WAVRST: To specify a wav file, enter WAVRST: followed by the file name. Playback is started every time from the beginning.

  • WAVDIR: Multiple WAV file source. The WAV files must be stored in the /opt/ipoffice/tones/mohwavdir/ directory. Playback resumes from where it left off the last time. Not applicable to IP500 V2 systems.

  • WAVDIRRST: Multiple WAV file source. The WAV files must be stored in the /opt/ipoffice/tones/mohwavdir/ directory. Playback is started every time from the beginning. Not applicable to IP500 V2 systems.

  • USB: Supports multiple USB inputs. Enter USB:<number>. Not applicable to IP500 V2 systems.

  • LINE: In Server Edition networks, setting the Secondary Server and Expansion Server Alternate Source to Line allows the server to receive streamed audio from a source on the Primary Server. On the Secondary Server and Expansion Server, enter Line:x,ywhere x is the line number to the Primary Server and y is the MOH source number on the Primary Server.

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