Avaya IP Office – Custom Outbound Music On Hold

Introduction

This How-To covers setting up different outbound Music On Hold sources and can be applied at both a system level and a user level.

Steps:

1: Configure Custom Music On Hold File

Connect to the IP Office config and add in your additional Music On Hold files to be used:

System | Telephony | Tones & Music

Alternate Sources.PNG

2: Create/Amend System or User Short Code

Once the Music On Hold is configured in the config, you will then need to either create or modify your short codes to allow the different Music On Hold sources to play in an outbound call.

If you have an existing short code like this:

9N;
Dial
N

and want to keep this as your default route out and only want to use different Music On Hold for specific calls, you can do the following in a new short code:

8N;
Dial
Nh(2)

What this means is that you would need to dial 8 for an outside line instead of 9 and it will use the 2nd Music On Hold source you have configured.

If you want specific users to dial out and give different music on hold, for example in a multi tenanted system, you can do this in the user’s short code area by adding the following after the N or “.” in the Telephone Number field:

h(x) – where x is the number of the hold music you wish to use

Conclusion

Save the config back to the system and if you have added in a new Music On Hold alternate source, you will also need to reboot the system for it to pick the file up from the Manager folder. This should now play the different Hold Music sources on outbound calls.

As of R9.1, you have the following alternate options of Hold Music:

  • WAV: To specify a wav file, enter WAV: followed by the file name. Playback resumes from where it left off the last time.

  • XTN: Any analog extension. Not applicable to Linux systems.

  • WAVRST: To specify a wav file, enter WAVRST: followed by the file name. Playback is started every time from the beginning.

  • WAVDIR: Multiple WAV file source. The WAV files must be stored in the /opt/ipoffice/tones/mohwavdir/ directory. Playback resumes from where it left off the last time. Not applicable to IP500 V2 systems.

  • WAVDIRRST: Multiple WAV file source. The WAV files must be stored in the /opt/ipoffice/tones/mohwavdir/ directory. Playback is started every time from the beginning. Not applicable to IP500 V2 systems.

  • USB: Supports multiple USB inputs. Enter USB:<number>. Not applicable to IP500 V2 systems.

  • LINE: In Server Edition networks, setting the Secondary Server and Expansion Server Alternate Source to Line allows the server to receive streamed audio from a source on the Primary Server. On the Secondary Server and Expansion Server, enter Line:x,ywhere x is the line number to the Primary Server and y is the MOH source number on the Primary Server.

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