Avaya To Launch Shares On NYSE This Wednesday

After coming out of Chapter 11 at the end of last year, Avaya are on the verge of launching their shares on the New York Stock Exchange. Trading under the ticker of "AVYA", the shares are due to begin trading this Wednesday (17th January 2018). Representatives from Avaya will be at the NYSE to ring … Continue reading Avaya To Launch Shares On NYSE This Wednesday

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Avaya IP Office: Certificate Will Expire In XXX Days

Problem Details: When logging in to Manager you are presented with the following error message: "The security certificate will expire in XXX days." You may also see error messages appear on the screens of some 9600 series handsets. Cause: When an IP500 V2 system is first booted and doesn't have a time reference, it will … Continue reading Avaya IP Office: Certificate Will Expire In XXX Days

Avaya IP Office: Unable To Access Contact Recorder Using HTTP

Problem Details: When trying to access Contact Recorder via HTTP, you are presented with a browser warning and are unable to proceed. Cause: This is most likely caused by the following setting being changed under: System | Manage Users If the setting for Allow Unencrypted (HTTP) Access? is set to No then this is likely the … Continue reading Avaya IP Office: Unable To Access Contact Recorder Using HTTP

Avaya IP Office: Migrating ContactStore To A New Server

Introduction This How-To covers the migration of a ContactStore installation onto a new server. Steps: 1: Backup the ContactStore Database To backup the ContactStore database, you need to use the following command line procedure: Log on to the ContactStore server and open a command prompt window Change the directory to the \bin folder in the ContactStore installation … Continue reading Avaya IP Office: Migrating ContactStore To A New Server

Avaya IP Office: Reset Contact Recorder Administrator Password

Introduction This How-To covers the reset of the Contact Recorder Administrator’s Password if you have forgotten/don’t know the password. Please note this will only work with ContactRecorder, not ContactStore. For ContactStore password recovery steps please see our guide HERE. Steps: 1: Connect to the Contact Recorder Server Open PuTTY and connect to the IP Office Server Edition (or … Continue reading Avaya IP Office: Reset Contact Recorder Administrator Password

Avaya IP Office: Unable To Forward or Transfer Calls Externally

Problem Details: When trying to set a user's forward number through a handset, the option to save or complete the forward does not appear. Setting an internal extension works fine and can be set, but trying an external number does not. OR Setting a user's forward number through the IPO Config saves, but does not … Continue reading Avaya IP Office: Unable To Forward or Transfer Calls Externally

Avaya IP Office: 3641/3645 Randomly Powering Off

Affected Kit: Avaya 3641 and 3645 (Spectralink/Polycom 8020 and 8030) wireless handsets Problem Details: Handsets appear to randomly power off, even when fully charged. Cause: Likely caused by loose or damaged connectors from the battery pack to the connectors inside the phone itself. Can be caused through general age of the handset, improper cleaning and … Continue reading Avaya IP Office: 3641/3645 Randomly Powering Off