Avaya IP Office: SoftConsole Voicemail Transfer F3 Not Working

Affected Version(s):

IP Office R9.1.4/R9.1.5 (pre R9.1.6)

Problem Details:

When trying to use the F3 “Voice Mail Transfer” feature in SoftConsole it does not work and when trying to manually force it by going to Actions -> Voice Mail Transfer, it is greyed out.

Cause:

This is caused by a bug in the R9.1.4/R9.1.5 code.

Solution:

Upgrade to R9.1.6 when it is released, or acquire the following patches from Avaya:

R9.1.406.6
R9.1.501.4

References

• Avaya SOLN277733