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Avaya IP Office Release 9.1 Service Pack 4 (R9.1.4)

Avaya have officially released Service Pack 4 for Release 9.1 of IP Office. R9.1.4 includes many fixes for issues such as system restarts and a fix for the Chrome/Firefox error which has appeared in recent releases of the browsers. There are also several fixes for SoftConsole which has been particularly buggy since R9.1 was released. … Continue reading Avaya IP Office Release 9.1 Service Pack 4 (R9.1.4)

Avaya IP Office: Web Manager/One-X Portal Error – Server has a weak, ephemeral Diffie-Hellman public key

Affected Version(s): IP Office R9.0 and R9.1 (but may affect earlier versions) Google Chrome version 45 (but may affect earlier versions at a later stage) Problem Details: Users are unable to access Web Manager and/or One-X Portal due to the following error: Server has a weak, ephemeral Diffie-Hellman public key This error can occur when connecting to … Continue reading Avaya IP Office: Web Manager/One-X Portal Error – Server has a weak, ephemeral Diffie-Hellman public key

ShoreTel: ShoreGear T1 and BRI Switch Failure after Upgrade

Affected Version(s): ShoreTel 14.2 build 19.45.8701.0 Problem Details: ShoreTel ShoreGear T1 and BRI switches using CAS or BRI trunk types have experienced switch failures after upgrading to ShoreTel 14.2 build 19.45.8701.0. Customers who have upgraded to this build might have noticed the following issues: • Inbound calls do not work, but outbound calls do work • ShoreGear … Continue reading ShoreTel: ShoreGear T1 and BRI Switch Failure after Upgrade

Avaya IP Office: SoftConsole Issues in R9.1

Affected Version(s): R9.1 pre-SP4 Problem Details: SoftConsole encounters random issues such as freezing and unexpected behaviour. Cause: This is caused by a software deficiency. Solution: A custom build of SoftConsole can be obtained from Avaya Tech Support as a general release fix has not yet been implemented. This will however be resolved in R9.1 SP4. If you … Continue reading Avaya IP Office: SoftConsole Issues in R9.1

Avaya IP Office: Alarm Calls in Voicemail Pro – Part 2

Introduction This How-To covers the second method to setup alarm calls in Voicemail Pro - user initiated alarms setup through a Short Code. This guide was based around R9.1, but should apply to earlier versions of IP Office as well. Steps: 1: Open Voicemail Pro Client Open the Voicemail Pro Client and login to the system. Once … Continue reading Avaya IP Office: Alarm Calls in Voicemail Pro – Part 2

Avaya IP Office: Alarm Calls in Voicemail Pro – Part 1

Introduction This How-To covers the first method to setup alarm calls in Voicemail Pro - manually creating alarm calls in the Voicemail Pro Client. This guide was based around R9.1, but should apply to earlier versions of IP Office as well. Steps: 1: Open Voicemail Pro Client Open the Voicemail Pro Client and login to the system. … Continue reading Avaya IP Office: Alarm Calls in Voicemail Pro – Part 1

Avaya IP Office: Server Edition Backup Error – Backup failed: Wait inventory pushed stage failed

Affected Version(s): I have personally seen this error in R9.1, but it may also be in earlier versions. Problem Details: When backing up Server Edition configuration, it will reach 20% and then display the following error: Backup failed: Wait inventory pushed stage failed Cause: In my experience, this was caused when trying to backup to the Server … Continue reading Avaya IP Office: Server Edition Backup Error – Backup failed: Wait inventory pushed stage failed

ShoreTel: Unable to launch Director on UC Server 25

Affected Version(s): All versions running on the new UC Server 25. Problem Details: ShoreTel Director doesn't launch after installation on the new UC Server 25. Cause: The new UC Server 25 is currently shipping with Microsoft SQL 2012 application installed, which is causing port conflicts on ports used by the ShoreTel MySQL Configuration database. This means that … Continue reading ShoreTel: Unable to launch Director on UC Server 25