Avaya IP Office: Alarm Calls in Voicemail Pro – Part 2

Introduction

This How-To covers the second method to setup alarm calls in Voicemail Pro – user initiated alarms setup through a Short Code. This guide was based around R9.1, but should apply to earlier versions of IP Office as well.

Steps:

1: Open Voicemail Pro Client

Open the Voicemail Pro Client and login to the system. Once logged in, navigate to Modules on the bottom left hand pane.

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2: Create New Module

Once in the Modules section, right click and select “Add”. This will open up a new window asking you to enter the name of the module.

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3: Customize Module

After confirming the name of the module, you will then be prompted with a blank Module. Click on the Miscellaneous Actions button and add in an Alarm Set action and link the Start Point to it.

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Double click on the Alarm Set to access it’s properties. From here, go to the Specific tab and you will see a similar set of options that were seen in Part 1, but with the addition of using the Caller’s Extension as the Target and to Ask Caller for the Alarm Details:

Caller’s Extension (uses the caller’s Extension Number to set the Target)
Other Extension (use this to pre-determine an Extension Number in the Module)
Ask Caller (Asks the caller to input the alarm details over the phone)
Time (hh:mm)
Frequency (Single, Daily, Weekly)
Day (Today, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday)
File (Recording to play when the system makes the alarm call)
Display Text (Display a text message on the screen of the phone with the alarm call)
Ring Time (Seconds)
Retries
Interval (Minutes: 1 to 15)
Cancel Code

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Once configured to your needs, all that is left on the Voicemail Pro config side of things is to press OK to confirm the module details and then Save & Make Live the config.

4: Open IP Office Config

Once saved, close down the Voicemail Pro client and open up the IP Office configuration.

5: Create Short Code

Create a new Short Code setup as follows:

Code: *79 (Or something that is not currently in use by your IP Office)
Feature: Voicemail Collect
Telephone Number: “alarmsetup” (Where alarmsetup is the name of the Module you created in Step 2. Please leave the speech marks around the name though!)

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6: Save Config

Once you have created the Short Code, save the config and then test to make sure it works.

Conclusion

You should now be able to setup a user initiated alarm call through Voicemail Pro. Please note however that only 2 alarm calls can be in progress at any one time.

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