08.19.15
by

ShoreTel: ShoreGear T1 and BRI Switch Failure after Upgrade

Affected Version(s):

ShoreTel 14.2 build 19.45.8701.0

Problem Details:

ShoreTel ShoreGear T1 and BRI switches using CAS or BRI trunk types have experienced switch failures after upgrading to ShoreTel 14.2 build 19.45.8701.0. Customers who have upgraded to this build might have noticed the following issues:

• Inbound calls do not work, but outbound calls do work
• ShoreGear T1 and BRI switches that host CAS or BRI trunks might crash and reboot every 5 minutes

Cause:

Upgrading to ShoreTel 14.2 build 19.45.8701.0.

Solution:

The current solution is to download the patch provided on ShoreTel’s website: http://bit.ly/1WCN2Wc

You should only apply this patch to the switches that are running build 19.45.8701.0 and have experienced this issue. Detailed instructions for applying the patch are provided as part of the download file.

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