Avaya IP Office: Unable To Forward or Transfer Calls Externally

Problem Details:

When trying to set a user’s forward number through a handset, the option to save or complete the forward does not appear. Setting an internal extension works fine and can be set, but trying an external number does not.

OR

Setting a user’s forward number through the IPO Config saves, but does not complete the forward to an external number.

OR

A call comes in to the system and is then attempted to be forwarded to an external number but does not go through and fails.

Cause:

This is most likely going to be due to the “Inhibit Off-Switch Forward/Transfer” option selected.

Solution:

Uncheck the “Inhibit Off-Switch Forward/Transfer” option under System | Telephony | Telephony and this should then allow the number to be forwarded/transferred externally.

Avaya IP Office Release 9.1 Service Pack 6 (R9.1.6)

LOGO-Avaya_Inc

Avaya have officially released Service Pack 6 for Release 9.1 of IP Office. R9.1.6 includes many fixes for issues such as the “Realm=LIBWWW-UNKNOWN” message that is displayed on 1600 series telephones during start up on R9.1 and fixes problems with Hunt Group membership in SCN environments. It also includes a SoftConsole fix for the voicemail transfer function “F3” which was greyed out in previous versions.

Full Technical Bulletin release notes can be found HERE.

Avaya IP Office: SoftConsole Voicemail Transfer F3 Not Working

Affected Version(s):

IP Office R9.1.4/R9.1.5 (pre R9.1.6)

Problem Details:

When trying to use the F3 “Voice Mail Transfer” feature in SoftConsole it does not work and when trying to manually force it by going to Actions -> Voice Mail Transfer, it is greyed out.

Cause:

This is caused by a bug in the R9.1.4/R9.1.5 code.

Solution:

Upgrade to R9.1.6 when it is released, or acquire the following patches from Avaya:

R9.1.406.6
R9.1.501.4

References