Avaya IP Office Release 9.1 Service Pack 6 (R9.1.6)

Avaya have officially released Service Pack 6 for Release 9.1 of IP Office. R9.1.6 includes many fixes for issues such as the "Realm=LIBWWW-UNKNOWN" message that is displayed on 1600 series telephones during start up on R9.1 and fixes problems with Hunt Group membership in SCN environments. It also includes a SoftConsole fix for the voicemail transfer … Continue reading Avaya IP Office Release 9.1 Service Pack 6 (R9.1.6)

Avaya IP Office: SoftConsole Voicemail Transfer F3 Not Working

Affected Version(s): IP Office R9.1.4/R9.1.5 (pre R9.1.6) Problem Details: When trying to use the F3 "Voice Mail Transfer" feature in SoftConsole it does not work and when trying to manually force it by going to Actions -> Voice Mail Transfer, it is greyed out. Cause: This is caused by a bug in the R9.1.4/R9.1.5 code. … Continue reading Avaya IP Office: SoftConsole Voicemail Transfer F3 Not Working

Avaya IP Office Release 9.1 Service Pack 4 (R9.1.4)

Avaya have officially released Service Pack 4 for Release 9.1 of IP Office. R9.1.4 includes many fixes for issues such as system restarts and a fix for the Chrome/Firefox error which has appeared in recent releases of the browsers. There are also several fixes for SoftConsole which has been particularly buggy since R9.1 was released. … Continue reading Avaya IP Office Release 9.1 Service Pack 4 (R9.1.4)

Avaya IP Office: SoftConsole Issues in R9.1

Affected Version(s): R9.1 pre-SP4 Problem Details: SoftConsole encounters random issues such as freezing and unexpected behaviour. Cause: This is caused by a software deficiency. Solution: A custom build of SoftConsole can be obtained from Avaya Tech Support as a general release fix has not yet been implemented. This will however be resolved in R9.1 SP4. If you … Continue reading Avaya IP Office: SoftConsole Issues in R9.1