Avaya IP Office: LVM Greeting Utility Errors In Conversion

Problem Details: When using the LVM Greeting Utility within IP Office Manager to convert files ready for upload, it reports the following error: Errors in conversion - please see the output.log file Cause: This is caused by insufficient user rights when installing/running Manager. Solution: Run As Administrator when doing the initial install of IP Office Manager … Continue reading Avaya IP Office: LVM Greeting Utility Errors In Conversion

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Avaya IP Office Release 9.1 Service Pack 6 (R9.1.6)

Avaya have officially released Service Pack 6 for Release 9.1 of IP Office. R9.1.6 includes many fixes for issues such as the "Realm=LIBWWW-UNKNOWN" message that is displayed on 1600 series telephones during start up on R9.1 and fixes problems with Hunt Group membership in SCN environments. It also includes a SoftConsole fix for the voicemail transfer … Continue reading Avaya IP Office Release 9.1 Service Pack 6 (R9.1.6)

Avaya IP Office: Missed Hunt Group Calls Incorrectly Displayed In Call Log

Affected Version(s): R9.1.5 (possibly also affecting earlier builds of R9.1) Problem Details: Missed Hunt Group calls are showing in a user's call log, despite not being selected to show. Cause: This is caused by a bug in the R9.1.5 build. Solution: Upgrade to R9.1.5 (if not already running R9.1.5) and obtain the following patch from Avaya … Continue reading Avaya IP Office: Missed Hunt Group Calls Incorrectly Displayed In Call Log

Avaya IP Office: Unable To Play Or Download ContactStore Recordings

Affected Version(s): All versions Problem Details: When trying to playback or download ContactStore recordings, the buttons aren't there, or nothing happens. Cause: This normally occurs because of the browser being used, or the settings within the browser. Solution: Internet Explorer 9,10 & 11 are the only officially supported browser for ContactStore. If using Firefox/Chrome etc, try … Continue reading Avaya IP Office: Unable To Play Or Download ContactStore Recordings

Avaya IP Office – Custom Inbound Music On Hold

Introduction This How-To covers setting up different inbound Music On Hold sources and can be applied at both the incoming call route and also on individual groups. Steps: 1: Configure Custom Music On Hold File Connect to the IP Office config and add in your additional Music On Hold files to be used: System | Telephony | Tones … Continue reading Avaya IP Office – Custom Inbound Music On Hold