Avaya IP Office – Custom Outbound Music On Hold

Introduction This How-To covers setting up different outbound Music On Hold sources and can be applied at both a system level and a user level. Steps: 1: Configure Custom Music On Hold File Connect to the IP Office config and add in your additional Music On Hold files to be used: System | Telephony | Tones … Continue reading Avaya IP Office – Custom Outbound Music On Hold

Avaya IP Office – Custom Inbound Music On Hold

Introduction This How-To covers setting up different inbound Music On Hold sources and can be applied at both the incoming call route and also on individual groups. Steps: 1: Configure Custom Music On Hold File Connect to the IP Office config and add in your additional Music On Hold files to be used: System | Telephony | Tones … Continue reading Avaya IP Office – Custom Inbound Music On Hold

Adjusting Music On Hold/Custom Recording Sound Levels

Introduction This How-To covers adjusting the sound levels of music on hold/custom recordings for the Avaya IP Office/ShoreTel systems, but can be applied to other systems if they support the same file settings or if you know the correct settings required. Steps: 1: Download Audacity Download the free audio editor "Audacity" from the below link: … Continue reading Adjusting Music On Hold/Custom Recording Sound Levels

Converting Music On Hold/Custom Recordings

Introduction This How-To covers converting music on hold/custom recordings into the correct format for the Avaya IP Office/ShoreTel systems, but can be applied to other systems if they support the same file settings or if you know the correct settings required. Steps: 1: Download Audacity Download the free audio editor "Audacity" from the below link: … Continue reading Converting Music On Hold/Custom Recordings