This How-To covers converting music on hold/custom recordings into the correct format for the Avaya IP Office/ShoreTel systems, but can be applied to other systems if they support the same file settings or if you know the correct settings required.


1: Download Audacity

Download the free audio editor “Audacity” from the below link:

2: Open Music File In Audacity

Right click on your audio file and select “Open with”, choosing Audacity from the list of programs to open the file with.

3: Modify The Track Settings

Once you have opened the file, modify the following settings:

Project Rate (Hz): 8000
Tracks -> Stereo Track to Mono

4: Export Audio

All that’s left to do is to export your file. Go to File -> Export Audio (Ctrl + Shift + E) and you will see the export window appear asking you where you would like to save your file. Make sure you set the following settings when exporting:

Save as type: Other uncompressed files

Header: WAV (Microsoft)
Encoding: Signed 16 bit PCM

Once these settings have been confirmed, save the file.


All that’s left to do after conversion is copy the files to their relevant folders/locations.

For reference, the following audio settings are supported on Avaya/ShoreTel systems:

PCM/Uncompressed, 16-bit, 8 kHz, Mono

µ-law, 8-bit, 8 kHz, 16 kHz, Mono
α-law, 8-bit, 8 kHz, 16 kHz, Mono
16-bit, 8 kHz, Mono
16-bit, 16 kHz, Mono

All files must be in .WAV format. Files such as .mp3 are not supported.

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