Site Announcement: Music On Hold

As part of our plan to continue bringing even more content to the site, we have started working on creating some music on hold pieces to share with you. These pieces of music at the moment are all based around sheet music that is in the public domain, i.e. there are no copyright restrictions on … Continue reading Site Announcement: Music On Hold

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Avaya IP Office – Custom Inbound Music On Hold

Introduction This How-To covers setting up different inbound Music On Hold sources and can be applied at both the incoming call route and also on individual groups. Steps: 1: Configure Custom Music On Hold File Connect to the IP Office config and add in your additional Music On Hold files to be used: System | Telephony | Tones … Continue reading Avaya IP Office – Custom Inbound Music On Hold

Adjusting Music On Hold/Custom Recording Sound Levels

Introduction This How-To covers adjusting the sound levels of music on hold/custom recordings for the Avaya IP Office/ShoreTel systems, but can be applied to other systems if they support the same file settings or if you know the correct settings required. Steps: 1: Download Audacity Download the free audio editor "Audacity" from the below link: … Continue reading Adjusting Music On Hold/Custom Recording Sound Levels

Converting Music On Hold/Custom Recordings

Introduction This How-To covers converting music on hold/custom recordings into the correct format for the Avaya IP Office/ShoreTel systems, but can be applied to other systems if they support the same file settings or if you know the correct settings required. Steps: 1: Download Audacity Download the free audio editor "Audacity" from the below link: … Continue reading Converting Music On Hold/Custom Recordings