ShoreTel: ShoreGear T1 and BRI Switch Failure after Upgrade

Affected Version(s): ShoreTel 14.2 build 19.45.8701.0 Problem Details: ShoreTel ShoreGear T1 and BRI switches using CAS or BRI trunk types have experienced switch failures after upgrading to ShoreTel 14.2 build 19.45.8701.0. Customers who have upgraded to this build might have noticed the following issues: • Inbound calls do not work, but outbound calls do work • ShoreGear … Continue reading ShoreTel: ShoreGear T1 and BRI Switch Failure after Upgrade

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Avaya IP Office: Virtual Essential Edition License

Introduction This How-To covers the upgrade process required to generate the Virtual Essential Edition License when upgrading an from below Release 8.0. Steps: 1: Apply Upgrade License Apply a valid upgrade license for the version that you want to go to, e.g. R9.1 Upgrade License 2: Upgrade the system to Release 7.0 If your system … Continue reading Avaya IP Office: Virtual Essential Edition License

Unify OpenScape Business: Upgrading from a HiPath 3000 – Part 2

Introduction This How-To covers the upgrade process that is needed to migrate a Siemens HiPath 3000 to Unify OpenScape Business. Steps: 1: Connect all available Handsets Connect all analogue (A/B) and digital (TDM) phones to the system. For analogue devices, plug them in and lift the handset for it to register there is an analogue device there … Continue reading Unify OpenScape Business: Upgrading from a HiPath 3000 – Part 2

Unify OpenScape Business: Upgrading from a HiPath 3000 – Part 1

Introduction This How-To covers the licensing, software upgrades and kit that is needed to upgrade a Siemens HiPath 3000 to Unify OpenScape Business. Steps: 1: Determining Upgrade Licensing and Software Upgrade If your HiPath 3000 is running Version 5/6/7, you will require the following Software Upgrade licensing (depending on whether you have a 33x0/35x0/3800): L30251-U600-G593 - HiPath … Continue reading Unify OpenScape Business: Upgrading from a HiPath 3000 – Part 1