Avaya IP Office Release 9.1 Service Pack 4 (R9.1.4)

Avaya have officially released Service Pack 4 for Release 9.1 of IP Office. R9.1.4 includes many fixes for issues such as system restarts and a fix for the Chrome/Firefox error which has appeared in recent releases of the browsers. There are also several fixes for SoftConsole which has been particularly buggy since R9.1 was released. … Continue reading Avaya IP Office Release 9.1 Service Pack 4 (R9.1.4)

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Avaya IP Office: Web Manager/One-X Portal Error – Server has a weak, ephemeral Diffie-Hellman public key

Affected Version(s): IP Office R9.0 and R9.1 (but may affect earlier versions) Google Chrome version 45 (but may affect earlier versions at a later stage) Problem Details: Users are unable to access Web Manager and/or One-X Portal due to the following error: Server has a weak, ephemeral Diffie-Hellman public key This error can occur when connecting to … Continue reading Avaya IP Office: Web Manager/One-X Portal Error – Server has a weak, ephemeral Diffie-Hellman public key

Avaya IP Office: Server Edition Backup Error – Backup failed: Wait inventory pushed stage failed

Affected Version(s): I have personally seen this error in R9.1, but it may also be in earlier versions. Problem Details: When backing up Server Edition configuration, it will reach 20% and then display the following error: Backup failed: Wait inventory pushed stage failed Cause: In my experience, this was caused when trying to backup to the Server … Continue reading Avaya IP Office: Server Edition Backup Error – Backup failed: Wait inventory pushed stage failed

ShoreTel: Unable to launch Director on UC Server 25

Affected Version(s): All versions running on the new UC Server 25. Problem Details: ShoreTel Director doesn't launch after installation on the new UC Server 25. Cause: The new UC Server 25 is currently shipping with Microsoft SQL 2012 application installed, which is causing port conflicts on ports used by the ShoreTel MySQL Configuration database. This means that … Continue reading ShoreTel: Unable to launch Director on UC Server 25