ShoreTel Connect: SQL Injection Vulnerability

Version(s) Affected: This issue affects all Connect builds from 21.70.2173.0 to 21.79.4313.0 but does not affect any ShoreTel 14.2 or earlier builds. Problem Details: ShoreTel have released a product bulletin (PB 16054) which details a problem with ShoreTel Connect builds 21.79.4313.0 or earlier that have a deployment of ShoreTel Conferencing, that are vulnerable to SQL … Continue reading ShoreTel Connect: SQL Injection Vulnerability

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ShoreTel: ShoreGear T1 and BRI Switch Failure after Upgrade

Affected Version(s): ShoreTel 14.2 build 19.45.8701.0 Problem Details: ShoreTel ShoreGear T1 and BRI switches using CAS or BRI trunk types have experienced switch failures after upgrading to ShoreTel 14.2 build 19.45.8701.0. Customers who have upgraded to this build might have noticed the following issues: • Inbound calls do not work, but outbound calls do work • ShoreGear … Continue reading ShoreTel: ShoreGear T1 and BRI Switch Failure after Upgrade

ShoreTel: Unable to launch Director on UC Server 25

Affected Version(s): All versions running on the new UC Server 25. Problem Details: ShoreTel Director doesn't launch after installation on the new UC Server 25. Cause: The new UC Server 25 is currently shipping with Microsoft SQL 2012 application installed, which is causing port conflicts on ports used by the ShoreTel MySQL Configuration database. This means that … Continue reading ShoreTel: Unable to launch Director on UC Server 25

ShoreTel: Adjust Handset Network/System Settings On 400 Series Handsets

Introduction This How-To covers adjusting the handset network/system settings on the ShoreTel 400 series handsets (420/480/480g/485g). Steps: 1: Open Config File Browse to the following location on your ShoreTel Director Server: C:\inetpub\ftproot\phoneconfig From here, there should be the following config files: custom.txt (global changes to all 400 series handsets) custom_IP420.txt (changes to all 420 handsets) … Continue reading ShoreTel: Adjust Handset Network/System Settings On 400 Series Handsets

ShoreTel: Adjust Handset Display/Power Settings On 400 Series Handsets

Introduction This How-To covers adjusting the handset display/power settings on the ShoreTel 400 series handsets (420/480/480g/485g). Steps: 1: Open Config File Browse to the following location on your ShoreTel Director Server: C:\inetpub\ftproot\phoneconfig From here, there should be the following config files: custom.txt (global changes to all 400 series handsets) custom_IP420.txt (changes to all 420 handsets) … Continue reading ShoreTel: Adjust Handset Display/Power Settings On 400 Series Handsets

ShoreTel: Adjust Volume Gain Settings On 400 Series Handsets

Introduction This How-To covers adjusting the gain settings on the ShoreTel 400 series handsets (420/480/480g/485g). This is a slightly different process to the 100/200/500 series handsets but still involves editing the phone config file, just in a slightly different way. Steps: 1: Open Config File Browse to the following location on your ShoreTel Director Server: … Continue reading ShoreTel: Adjust Volume Gain Settings On 400 Series Handsets