Avaya IP Office: Migrating ContactStore To A New Server

Introduction This How-To covers the migration of a ContactStore installation onto a new server. Steps: 1: Backup the ContactStore Database To backup the ContactStore database, you need to use the following command line procedure: Log on to the ContactStore server and open a command prompt window Change the directory to the \bin folder in the ContactStore installation … Continue reading Avaya IP Office: Migrating ContactStore To A New Server

Advertisements

Avaya IP Office: Unable To Play Or Download ContactStore Recordings

Affected Version(s): All versions Problem Details: When trying to playback or download ContactStore recordings, the buttons aren't there, or nothing happens. Cause: This normally occurs because of the browser being used, or the settings within the browser. Solution: Internet Explorer 9,10 & 11 are the only officially supported browser for ContactStore. If using Firefox/Chrome etc, try … Continue reading Avaya IP Office: Unable To Play Or Download ContactStore Recordings

Avaya IP Office: Reset ContactStore Administrator Password

Introduction This How-To covers the reset of the ContactStore Administrator's Password if you have forgotten/don't know the password. Please note this will only work with ContactStore versions that use PostGre SQL Databases (later versions of ContactStore, for example ContactStore 7.8.16, use PostGre SQL Databases). For Contact Recorder password recovery steps please see our guide HERE. Steps: … Continue reading Avaya IP Office: Reset ContactStore Administrator Password

Avaya IP Office: ContactStore Recordings Show Incorrect Time Stamp

Affected Version(s): All versions Problem Details: Recordings in ContactStore show an incorrect time stamp, despite the time on the server and IP Office being correct. Cause: This is most likely caused by daylight savings time changes and an issue with Java. Solution: Firstly, you should double check that the BIOS/CMOS time of the server is correct … Continue reading Avaya IP Office: ContactStore Recordings Show Incorrect Time Stamp