Introduction
This How-To covers the reset of the Security Settings of an IP Office if you have been locked out from the config or don’t know what the Username/Password is to connect to it.
Please note, this will only work on IP Offices running R3.2 and higher as Security Settings were not present in versions earlier than this.
Steps:
1: Connect to the IP Office via DTE/Serial Cable
Connect to the IP Office using a DTE/Serial Cable via HyperTerminal or PuTTY using the following settings:
Bits per second: 38,400
Parity: None
Flow Control: None
Data Bits: 8
Stop Bits: 1
Settings | Emulation: TTY
2: Perform Security Reset Command
Once connected to the IP Office via DTE/Serial cable, enter the following command followed by Enter:
AT
This should give you an “OK” message. Once the “OK” message has been received, enter the following command and press Enter:
AT-SECURITYRESETALL
You should then be prompted to enter the MAC address of the control unit before you can continue. Once you have entered this, it should take about 1 minute before you get the resulting “OK” message.
Conclusion
You should now be able to login to the IP Office using the default Username/Password.
It’s working good for one of my ip office. But not working for another one. Is there any info.?
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What version of IP Office are both your systems on (the one that is working and the one that isn’t)?
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Will the system still have the config running as it was before the reset, but just with the default passwords? Thanks
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Hi Stuart,
Yes, this will keep the config of the system in-tact and just reset the default logins to access the config.
Best Regards,
Pearce
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Thanks for the reply.
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