This How-To covers the reset of the Security Settings of an IP Office if you have been locked out from the config or don’t know what the Username/Password is to connect to it.

Please note, this will only work on IP Offices running R3.2 and higher as Security Settings were not present in versions earlier than this.


1: Connect to the IP Office via DTE/Serial Cable

Connect to the IP Office using a DTE/Serial Cable via HyperTerminal or PuTTY using the following settings:

Bits per second: 38,400
Parity: None
Flow Control: None
Data Bits: 8
Stop Bits: 1
Settings | Emulation: TTY

2: Perform Security Reset Command

Once connected to the IP Office via DTE/Serial cable, enter the following command followed by Enter:


This should give you an “OK” message. Once the “OK” message has been received, enter the following command and press Enter:


You should then be prompted to enter the MAC address of the control unit before you can continue. Once you have entered this, it should take about 1 minute before you get the resulting “OK” message.


You should now be able to login to the IP Office using the default Username/Password.


2 thoughts on “Avaya IP Office: Reset Security Settings

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