Avaya IP Office: Reset Contact Recorder Administrator Password

Introduction

This How-To covers the reset of the Contact Recorder Administrator’s Password if you have forgotten/don’t know the password. Please note this will only work with ContactRecorder, not ContactStore. For ContactStore password recovery steps please see our guide HERE.

Steps:

1: Connect to the Contact Recorder Server

Open PuTTY and connect to the IP Office Server Edition (or Application Server), logging in with the following credentials:

Username: witness
Password: eQuality

2: Connect to the Contact Recorder Database

Log into the postgres database by entering the following command:

psql -U eware -h localhost

You will then be prompted for the password which is as follows:

eware

3: Search for the Administrator Account

Navigate to table containing users by entering the following command:

select * from users;

You should see that there is a user called Administrator with an encrypted password.

4: Delete the Administrator Account

Next we need to delete the user “Administrator” by doing the following commands:

delete from users

where userid = 1; 

NOTE:  If this procedure has been carried out before, the Administrator user might be a different userid, so make sure you use the same ID that is displayed against the Administrator user when viewing the search results in Step 3.

5: Check the Administrator Account is Deleted

Navigate to table containing users again to check the Administrator user has been deleted, by entering the following command:

select * from users;

6: Logout of Contact Recorder Database

Log out of the database by entering the following command:

\q

Once logged out of the database, log out of putty by typing the following:

exit

This whole process should look something similar to the image below:

IPOCR-passwordreset

7: Restart Contact Recorder Service

Open a Web Browser, and go to the IP Office Server Edition/Application Server Web Control page (https://<ip of IPOSE/AS>:7071).

Log in as an Administrator and stop the Contact Recorder service.

Once stopped, start the Contact Recorder service again.

 

Conclusion

When you next connect to Contact Recorder type in the Administrator username, leave the password box empty and click OK. This will then prompt you to create a new password.

If you are still encountering problems, it will require a complete uninstall/reinstall to reset the password. Alternatively, if you have an IPOSS contract, Avaya may be able to assist.

References

Avaya IP Office: Reset ContactStore Administrator Password

Introduction

This How-To covers the reset of the ContactStore Administrator’s Password if you have forgotten/don’t know the password. Please note this will only work with ContactStore versions that use PostGre SQL Databases (later versions of ContactStore, for example ContactStore 7.8.16, use PostGre SQL Databases). For Contact Recorder password recovery steps please see our guide HERE.

Steps:

1: Connect to the ContactStore Database

Connect to the ContactStore Database via pgAdmin using the below details:

CSPW2

Hostname: localhost
Port: 6432
Username: eware
Password: eware

2: Remove ContactStore Administrator’s Password

Once connected, navigate to the following location:

ContactStore/Databases/eware/Schemas/public/Tables/users

CSPW3

Right click “users” and select VIEW DATA/VIEW ALL ROWS

Then simply delete the password for the Administrator user and leave it blank, do not enter a password here! Once deleted, save the changes and exit.

Conclusion

When you next connect to ContactStore type in the Administrator username, leave the password box empty and click OK. This will then prompt you to create a new password.

Avaya IP Office: Reset Security Settings

Introduction

This How-To covers the reset of the Security Settings of an IP Office if you have been locked out from the config or don’t know what the Username/Password is to connect to it.

Please note, this will only work on IP Offices running R3.2 and higher as Security Settings were not present in versions earlier than this.

Steps:

1: Connect to the IP Office via DTE/Serial Cable

Connect to the IP Office using a DTE/Serial Cable via HyperTerminal or PuTTY using the following settings:

Bits per second: 38,400
Parity: None
Flow Control: None
Data Bits: 8
Stop Bits: 1
Settings | Emulation: TTY

2: Perform Security Reset Command

Once connected to the IP Office via DTE/Serial cable, enter the following command followed by Enter:

AT

This should give you an “OK” message. Once the “OK” message has been received, enter the following command and press Enter:

AT-SECURITYRESETALL

You should then be prompted to enter the MAC address of the control unit before you can continue. Once you have entered this, it should take about 1 minute before you get the resulting “OK” message.

Conclusion

You should now be able to login to the IP Office using the default Username/Password.