Avaya IP Office: Analog Trunks Clicking

Affected Kit:

700476005 – IP OFFICE 500 VERSION 2 CONTROL UNIT – PCS version 18 or greater

700503164 – IP OFFICE IP500 TRUNK ANALOG 4U V2

700504556 – IP OFFICE IP500 V2 COMBO CARD ATM V2

Problem Details:

An audible clicking is heard during calls made on analog trunks on IP500v2 units (PCS level 18 of higher). The clicking has been reported to happen in sporadic bursts, 10 or 20 seconds apart. Calls are still possible, with both sides being able to hear one another.

Cause:

Currently unknown, Avaya are still working on finding the cause.

Solution:

Moving the cards into slots 3 or 4 of the IP500v2 chassis seems to resolve the issue (as a workaround). An alternative would be to get hold of pre-V2 analog trunk cards as these do not appear to have the same problem.

References

Advertisements

Avaya IP Office: Missed Hunt Group Calls Incorrectly Displayed In Call Log

Affected Version(s):

R9.1.5 (possibly also affecting earlier builds of R9.1)

Problem Details:

Missed Hunt Group calls are showing in a user’s call log, despite not being selected to show.

Cause:

This is caused by a bug in the R9.1.5 build.

Solution:

Upgrade to R9.1.5 (if not already running R9.1.5) and obtain the following patch from Avaya Tech Support:

Critical Patch 9.1.5.6 build 1 for IP500v2/Server Edition

References