Avaya IP Office Release 9.1 Service Pack 6 (R9.1.6)

Avaya have officially released Service Pack 6 for Release 9.1 of IP Office. R9.1.6 includes many fixes for issues such as the "Realm=LIBWWW-UNKNOWN" message that is displayed on 1600 series telephones during start up on R9.1 and fixes problems with Hunt Group membership in SCN environments. It also includes a SoftConsole fix for the voicemail transfer … Continue reading Avaya IP Office Release 9.1 Service Pack 6 (R9.1.6)

Avaya IP Office: Missed Hunt Group Calls Incorrectly Displayed In Call Log

Affected Version(s): R9.1.5 (possibly also affecting earlier builds of R9.1) Problem Details: Missed Hunt Group calls are showing in a user's call log, despite not being selected to show. Cause: This is caused by a bug in the R9.1.5 build. Solution: Upgrade to R9.1.5 (if not already running R9.1.5) and obtain the following patch from Avaya … Continue reading Avaya IP Office: Missed Hunt Group Calls Incorrectly Displayed In Call Log

Avaya IP Office: Overflow a Hunt Group to an Auto Attendant (Embedded Voicemail)

Introduction This How-To covers setting up a Hunt Group to Overflow to an Auto Attendant. I have personally tested these steps on R9.1, but they should also apply to releases below this. Steps: 1: Create your Group and Auto Attendant Open the system's configuration and create the Group the calls will go to first and the Auto … Continue reading Avaya IP Office: Overflow a Hunt Group to an Auto Attendant (Embedded Voicemail)

Avaya IP Office: 9.1 Error – No more than 300 Hunt Groups are allowed in Non-Select IP Office Solution

Affected Version(s): R9.1 pre-SP3 Problem Details: Users are unable to save configurations to an IP500v2/Server Edition due to the following false error: No more than 300 Hunt Groups are allowed in Non-Select IP Office Solution Cause: This is caused by a bug in Manager which which causes hunt groups on multi-site systems to be multiplied … Continue reading Avaya IP Office: 9.1 Error – No more than 300 Hunt Groups are allowed in Non-Select IP Office Solution