Avaya IP Office: 3641/3645 Randomly Powering Off

Affected Kit: Avaya 3641 and 3645 (Spectralink/Polycom 8020 and 8030) wireless handsets Problem Details: Handsets appear to randomly power off, even when fully charged. Cause: Likely caused by loose or damaged connectors from the battery pack to the connectors inside the phone itself. Can be caused through general age of the handset, improper cleaning and … Continue reading Avaya IP Office: 3641/3645 Randomly Powering Off

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Unify OpenScape Business: SIP Calls Cutting Off

Problem Details: When a call comes in, or a call is made outbound on SIP and is, for example, placed on hold, the call cuts off. Cause: From what I have seen, this is down to a codec problem in the configuration. Solution: Connect to the system using Manager E and navigate to the following … Continue reading Unify OpenScape Business: SIP Calls Cutting Off