Avaya IP Office: Unable To Play Or Download ContactStore Recordings

Affected Version(s): All versions Problem Details: When trying to playback or download ContactStore recordings, the buttons aren't there, or nothing happens. Cause: This normally occurs because of the browser being used, or the settings within the browser. Solution: Internet Explorer 9,10 & 11 are the only officially supported browser for ContactStore. If using Firefox/Chrome etc, try … Continue reading Avaya IP Office: Unable To Play Or Download ContactStore Recordings

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Avaya IP Office Release 9.1 Service Pack 4 (R9.1.4)

Avaya have officially released Service Pack 4 for Release 9.1 of IP Office. R9.1.4 includes many fixes for issues such as system restarts and a fix for the Chrome/Firefox error which has appeared in recent releases of the browsers. There are also several fixes for SoftConsole which has been particularly buggy since R9.1 was released. … Continue reading Avaya IP Office Release 9.1 Service Pack 4 (R9.1.4)

Avaya IP Office: Web Manager/One-X Portal Error – Server has a weak, ephemeral Diffie-Hellman public key

Affected Version(s): IP Office R9.0 and R9.1 (but may affect earlier versions) Google Chrome version 45 (but may affect earlier versions at a later stage) Problem Details: Users are unable to access Web Manager and/or One-X Portal due to the following error: Server has a weak, ephemeral Diffie-Hellman public key This error can occur when connecting to … Continue reading Avaya IP Office: Web Manager/One-X Portal Error – Server has a weak, ephemeral Diffie-Hellman public key