Avaya IP Office: Alarm Calls in Voicemail Pro – Part 1

Introduction This How-To covers the first method to setup alarm calls in Voicemail Pro - manually creating alarm calls in the Voicemail Pro Client. This guide was based around R9.1, but should apply to earlier versions of IP Office as well. Steps: 1: Open Voicemail Pro Client Open the Voicemail Pro Client and login to the system. … Continue reading Avaya IP Office: Alarm Calls in Voicemail Pro – Part 1

Avaya IP Office: Server Edition Backup Error – Backup failed: Wait inventory pushed stage failed

Affected Version(s): I have personally seen this error in R9.1, but it may also be in earlier versions. Problem Details: When backing up Server Edition configuration, it will reach 20% and then display the following error: Backup failed: Wait inventory pushed stage failed Cause: In my experience, this was caused when trying to backup to the Server … Continue reading Avaya IP Office: Server Edition Backup Error – Backup failed: Wait inventory pushed stage failed

Avaya IP Office: Reset ContactStore Administrator Password

Introduction This How-To covers the reset of the ContactStore Administrator's Password if you have forgotten/don't know the password. Please note this will only work with ContactStore versions that use PostGre SQL Databases (later versions of ContactStore, for example ContactStore 7.8.16, use PostGre SQL Databases). For Contact Recorder password recovery steps please see our guide HERE. Steps: … Continue reading Avaya IP Office: Reset ContactStore Administrator Password

Avaya IP Office: Bulk Remove Voicemail Messages (Embedded Voicemail)

Introduction This How-To covers the bulk removal of voicemail messages in Embedded Voicemail. Steps: 1: Connect to the IP Office via DTE/Serial Cable Connect to the IP Office using a DTE/Serial Cable via HyperTerminal or PuTTY using the following settings: Bits per second: 38,400 Parity: None Flow Control: None Data Bits: 8 Stop Bits: 1 Settings | … Continue reading Avaya IP Office: Bulk Remove Voicemail Messages (Embedded Voicemail)

Avaya IP Office: ContactStore Recordings Show Incorrect Time Stamp

Affected Version(s): All versions Problem Details: Recordings in ContactStore show an incorrect time stamp, despite the time on the server and IP Office being correct. Cause: This is most likely caused by daylight savings time changes and an issue with Java. Solution: Firstly, you should double check that the BIOS/CMOS time of the server is correct … Continue reading Avaya IP Office: ContactStore Recordings Show Incorrect Time Stamp

Avaya IP Office: Virtual Essential Edition License

Introduction This How-To covers the upgrade process required to generate the Virtual Essential Edition License when upgrading an from below Release 8.0. Steps: 1: Apply Upgrade License Apply a valid upgrade license for the version that you want to go to, e.g. R9.1 Upgrade License 2: Upgrade the system to Release 7.0 If your system … Continue reading Avaya IP Office: Virtual Essential Edition License

Avaya IP Office: Overflow a Hunt Group to an Auto Attendant (Embedded Voicemail)

Introduction This How-To covers setting up a Hunt Group to Overflow to an Auto Attendant. I have personally tested these steps on R9.1, but they should also apply to releases below this. Steps: 1: Create your Group and Auto Attendant Open the system's configuration and create the Group the calls will go to first and the Auto … Continue reading Avaya IP Office: Overflow a Hunt Group to an Auto Attendant (Embedded Voicemail)

Avaya IP Office: 9.1 Error – No more than 300 Hunt Groups are allowed in Non-Select IP Office Solution

Affected Version(s): R9.1 pre-SP3 Problem Details: Users are unable to save configurations to an IP500v2/Server Edition due to the following false error: No more than 300 Hunt Groups are allowed in Non-Select IP Office Solution Cause: This is caused by a bug in Manager which which causes hunt groups on multi-site systems to be multiplied … Continue reading Avaya IP Office: 9.1 Error – No more than 300 Hunt Groups are allowed in Non-Select IP Office Solution

Avaya IP Office: B179 Conference Phone Installation

Introduction This How-To covers installing an Avaya B179 Conference Phone. These handsets are supported from R7.0. I have personally tested these steps on R8.1 and R9.0, but they should apply to any release the handsets are supported on. Required License: Avaya IP Endpoint License (NOTE: 3rd Party Licenses WILL NOT work with this handset) Steps: … Continue reading Avaya IP Office: B179 Conference Phone Installation