Avaya IP Office: LVM Greeting Utility Errors In Conversion

Problem Details:

When using the LVM Greeting Utility within IP Office Manager to convert files ready for upload, it reports the following error:

lvm-error

Errors in conversion – please see the output.log file

Cause:

This is caused by insufficient user rights when installing/running Manager.

Solution:

Run As Administrator when doing the initial install of IP Office Manager for a permanent fix. Run As Administrator when opening a pre-installed version of IP Office Manager for a temporary fix.

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Avaya IP Office Release 9.1 Service Pack 6 (R9.1.6)

LOGO-Avaya_Inc

Avaya have officially released Service Pack 6 for Release 9.1 of IP Office. R9.1.6 includes many fixes for issues such as the “Realm=LIBWWW-UNKNOWN” message that is displayed on 1600 series telephones during start up on R9.1 and fixes problems with Hunt Group membership in SCN environments. It also includes a SoftConsole fix for the voicemail transfer function “F3” which was greyed out in previous versions.

Full Technical Bulletin release notes can be found HERE.

Avaya IP Office: Missed Hunt Group Calls Incorrectly Displayed In Call Log

Affected Version(s):

R9.1.5 (possibly also affecting earlier builds of R9.1)

Problem Details:

Missed Hunt Group calls are showing in a user’s call log, despite not being selected to show.

Cause:

This is caused by a bug in the R9.1.5 build.

Solution:

Upgrade to R9.1.5 (if not already running R9.1.5) and obtain the following patch from Avaya Tech Support:

Critical Patch 9.1.5.6 build 1 for IP500v2/Server Edition

References

Avaya IP Office: Unable To Play Or Download ContactStore Recordings

Affected Version(s):

All versions

Problem Details:

When trying to playback or download ContactStore recordings, the buttons aren’t there, or nothing happens.

Cause:

This normally occurs because of the browser being used, or the settings within the browser.

Solution:

Internet Explorer 9,10 & 11 are the only officially supported browser for ContactStore. If using Firefox/Chrome etc, try opening in Internet Explorer and see if this works. If already using Internet Explorer, please ensure the following has been setup in the browser settings:

Add ContactStore to a Trusted Site or Intranet zone.

To add ContactStore to Trusted sites:

  1. In the Control Panel, open Internet Options
  2. Click the Security tab
  3. Click the Trusted Sites icon
  4. Click Sites
  5. Uncheck the Require HTTPS box (unles using HTTPS/SSL)
  6. Enter the URL of the ContactStore server and click Add. Intenet Explorer does not recognize that a Fully Qualified Domain Name (FQDN) and IP address are the same. Therefore, you must add the URL to the list exactly as you type it in the address bar
  7. Click OK

To verify that you have configured the Zone information correctly, the icon on the lower right side of the IE status bar should show Trusted Site instead of Internet.

To add ContactStore to a Local Intranet Zone:

  1. In the Control Panel, open Internet Options
  2. Click the Security Tab
  3. Click the Local Intranet icon
  4. Click Sites
  5. Click Advanced
  6. Uncheck the Require HTTPS box (unless you are using HTTPS/SSL)
  7. Enter the URL of the ContactStore server and click Add. Intenet Explorer does not recognize that a Fully Qualified Domain Name (FQDN) and IP address are the same. Therefore, you must add the URL to the list exactly as you type it in the address bar
  8. Click OK

Note: You can also specify that sites that bypass the proxy server are in this Zone

To access and use the page, the zone will need the following rights:

  • Run ActiveX controls and plug-ins
  • Script ActiveX controls marked safe for scripting
  • ActiveX Scripting
  • Download signed Active controls
  • On Windows Vista, you must also clear the Enable Protected Mode check box

References

Avaya IP Office: Default Credentials

Introduction

This post covers the default usernames and passwords used by the Avaya IP Office system. With the release of R9.1, there were a lot of changes focusing around security and not leaving passwords as default or too weak, but below is the list, just in case you need to ever carry out a Security Reset or are working on a brand new system.

Service User Accounts

Username Password
Administrator Administrator
BusinessPartner BusinessPartner
EnhTcpaService EnhTcpaPwd1
IPDECTService
Maintainer Maintainer
Manager Manager
Operator Operator
SCN_Admin
SMGRB5800Admin SMGRB5800Admin

It is strongly recommended to disable the following default Service User Accounts and create your own Service Users:

Administrator
Business Partner
Maintainer
Manager
Operator

Security Settings Account

Username Password
security securitypwd

It is strongly recommended to change this password, as leaving it default could allow anyone to reset the Security Settings to default and enable access to the system using default credentials.

System Accounts

Account Type Password
Monitor password
System password
Voicemail Pro

These accounts aren’t a massive priority to change (except for Voicemail Pro) as they only allow access to System Monitor and used for upgrading a system. As previously noted, the Voicemail Pro password is worth changing as this is where all call flows etc can be created and deleted.

Conclusion

As mentioned at the start of the post, it is recommended that the majority of these passwords are changed upon installation of new systems and strong passwords are implemented to avoid potential exploitation of the system.

 

Avaya IP Office – Custom Outbound Music On Hold

Introduction

This How-To covers setting up different outbound Music On Hold sources and can be applied at both a system level and a user level.

Steps:

1: Configure Custom Music On Hold File

Connect to the IP Office config and add in your additional Music On Hold files to be used:

System | Telephony | Tones & Music

Alternate Sources.PNG

2: Create/Amend System or User Short Code

Once the Music On Hold is configured in the config, you will then need to either create or modify your short codes to allow the different Music On Hold sources to play in an outbound call.

If you have an existing short code like this:

9N;
Dial
N

and want to keep this as your default route out and only want to use different Music On Hold for specific calls, you can do the following in a new short code:

8N;
Dial
Nh(2)

What this means is that you would need to dial 8 for an outside line instead of 9 and it will use the 2nd Music On Hold source you have configured.

If you want specific users to dial out and give different music on hold, for example in a multi tenanted system, you can do this in the user’s short code area by adding the following after the N or “.” in the Telephone Number field:

h(x) – where x is the number of the hold music you wish to use

Conclusion

Save the config back to the system and if you have added in a new Music On Hold alternate source, you will also need to reboot the system for it to pick the file up from the Manager folder. This should now play the different Hold Music sources on outbound calls.

As of R9.1, you have the following alternate options of Hold Music:

  • WAV: To specify a wav file, enter WAV: followed by the file name. Playback resumes from where it left off the last time.

  • XTN: Any analog extension. Not applicable to Linux systems.

  • WAVRST: To specify a wav file, enter WAVRST: followed by the file name. Playback is started every time from the beginning.

  • WAVDIR: Multiple WAV file source. The WAV files must be stored in the /opt/ipoffice/tones/mohwavdir/ directory. Playback resumes from where it left off the last time. Not applicable to IP500 V2 systems.

  • WAVDIRRST: Multiple WAV file source. The WAV files must be stored in the /opt/ipoffice/tones/mohwavdir/ directory. Playback is started every time from the beginning. Not applicable to IP500 V2 systems.

  • USB: Supports multiple USB inputs. Enter USB:<number>. Not applicable to IP500 V2 systems.

  • LINE: In Server Edition networks, setting the Secondary Server and Expansion Server Alternate Source to Line allows the server to receive streamed audio from a source on the Primary Server. On the Secondary Server and Expansion Server, enter Line:x,ywhere x is the line number to the Primary Server and y is the MOH source number on the Primary Server.

Avaya IP Office – Custom Inbound Music On Hold

Introduction

This How-To covers setting up different inbound Music On Hold sources and can be applied at both the incoming call route and also on individual groups.

Steps:

1: Configure Custom Music On Hold File

Connect to the IP Office config and add in your additional Music On Hold files to be used:

System | Telephony | Tones & Music

Alternate Sources.PNG

2: Create/Amend Incoming Call Route or Group

Once the Music On Hold is configured in the config, you will then need to either create or modify your Incoming Call Route or Group to allow the different Music On Hold sources to play during an inbound call.

If you are doing this on the Incoming Call Route, go to the Standard tab, you need to change the Hold Music Source to your desired Music On Hold source configured in step 1. This is useful if you want every call to a specific number to have a different Music On Hold to the standard Music On Hold, for example in a multi tenanted system where different Hold Music is required.

If you are doing this on the Group, go to the Group tab and again, change the Hold Music Source to your desired Music On Hold source configured in step 1. This is useful when you want calls to a specific group to have a different Music On Hold to the standard Music On Hold, for example, when a call has gone through a menu, reaching a group which wants different Hold Music to the rest of the company.

Conclusion

Save the config back to the system and if you have added in a new Music On Hold alternate source, you will also need to reboot the system for it to pick the file up from the Manager folder. This should now play the different Hold Music sources on inbound calls.

As of R9.1, you have the following alternate options of Hold Music:

  • WAV: To specify a wav file, enter WAV: followed by the file name. Playback resumes from where it left off the last time.

  • XTN: Any analog extension. Not applicable to Linux systems.

  • WAVRST: To specify a wav file, enter WAVRST: followed by the file name. Playback is started every time from the beginning.

  • WAVDIR: Multiple WAV file source. The WAV files must be stored in the /opt/ipoffice/tones/mohwavdir/ directory. Playback resumes from where it left off the last time. Not applicable to IP500 V2 systems.

  • WAVDIRRST: Multiple WAV file source. The WAV files must be stored in the /opt/ipoffice/tones/mohwavdir/ directory. Playback is started every time from the beginning. Not applicable to IP500 V2 systems.

  • USB: Supports multiple USB inputs. Enter USB:<number>. Not applicable to IP500 V2 systems.

  • LINE: In Server Edition networks, setting the Secondary Server and Expansion Server Alternate Source to Line allows the server to receive streamed audio from a source on the Primary Server. On the Secondary Server and Expansion Server, enter Line:x,ywhere x is the line number to the Primary Server and y is the MOH source number on the Primary Server.