This How-To covers getting the IP500 DS16B/DS30B modules working on Avaya IP Office release 8.1. They were initially released with support for 9.0 only, but have since been patched to work with later versions of 8.1. If you are using a release below 8.1, you will need to upgrade to get these modules working.
Avaya IP Office R8.1 Service Pack 7
Avaya IP Office R8.1 Service Pack 7 Critical Patch for DS16B and DS30B Support
1: Download Avaya IP Office R8.1 Service Pack 7 Administration Files
Download the “ADMIN8_1_79.exe , 8.1.x” file from the below link.
2: Download Avaya IP Office R8.1 Service Pack 7 Critical Patch
Download the “CP8_1_798402.exe , 8.1.x” file from the below link.
3: Install R8.1 Service Pack 7 Manager
Once you have downloaded the R8.1 Service Pack 7 Administration files, install Manager onto your machine.
4: Extract Critical Patch
Once you have downloaded both the files and installed the 8.1 Manager onto your machine, extract the Critical Patch into a temporary folder on your computer.
5: Replace Existing Manager Files With Patch Files
Copy the “IP500.bin”, “IP500v2.bin” and “dsaupnV1.bin” file from the patch folder into the Manager installation folder, overwriting the existing files.
6: Upgrade IP500 Control Unit To R8.1 Service Pack 7
Once you have replaced the existing files in the Manager installation folder, upgrade the IP500 Control Unit to R8.1 Service Pack 7 using the File -> Advanced -> Upgrade wizard in Manager.
7: Connect DS16B/DS30B Expansion To Control Unit
Once the upgrade has finished, connect the DS16B/DS30B to the Control Unit and it should now be recognized in Manager.
8: Upgrade DS16B/DS30B Expansion
Once you have connected the DS16B/DS30B Expansion you can now start the upgrade process using the File -> Advanced -> Upgrade wizard.
You should now have a fully functional DS16B/DS30B Expansion Module on your IP Office.
If you are running R8.1 Service Pack 8, you will need to upgrade to at least R8.1 Service Pack 9 which includes the patch fix. I have however seen several issues with these units being put onto R8.1 Service Packs 9, 10 and 11 and in those cases have downgraded to R8.1 Service Pack 7, applied the Critical Patch and then upgraded back after the patch process has been completed.